Policies & Procedures

Policies

The Utilities department upholds all of Santa Clara University's policies in regards to ethics, safety, and environmental conservation.

Procedures

Customer requests for service should originate through the Facilities department. These requests include repairs to any broken or malfunctioning equipment, as well as any general maintenance repairs. All emergency repairs should be directed to Campus Safety - see below.

• Service Requests can be processed online; proceed to the General Maintenance section of the Facilities website for further details. » Info
• Emergency requests must be reported via telephone to (408) 554-4742. If you are unsure if your request is an emergency, follow the guidelines on the Emergency Service Request page. » Info