Residence Life Leadership Opportunities & Positions
The Office of Residence Life offers a variety of leadership positions and opportunities for students. Student leadership and involvement contribute to a strong and vibrant residence hall community. Below are several leadership and employment opportunities students can pursue to engage more deeply in their college experience.
Student Leadership Application
The Student Leadership Application is an online, singular application for several on-campus leadership positions, including Community Facilitators (CFs), Neighborhood Representatives (NRs), and Orientation Leaders (OLs). Students complete just one application that allows them to apply for multiple positions at once. The application typically becomes available in the last week of November each year.
Community Facilitators (CFs)
Community Facilitators (CFs) are live-in student staff leaders in Residential Learning Communities (RLCs) under the Office of Residence Life. CFs are part of a staff team and work closely under the direction of Resident Directors and Assistant Resident Directors. The CF position supports the University Strategic Plan and the Jesuit philosophy for integrated education. CFs contribute to the development of a community of scholars in their respective communities by assisting the academic and personal development of residents, and by promoting and supporting an inclusive environment where differences are thoughtfully explored. Additionally, CFs are expected to know and uphold University policies and community standards, work collaboratively to build community, serve as positive role models, and encourage responsible citizenship.
Neighborhood Representatives (NRs)
Neighborhood Representatives (NRs) are live-in student staff leaders in Nobili or University Villas under the Office of Residence Life. NRs are part of the staff team and work closely under the direction of the Area Coordinator and Assistant Area Coordinators. The Neighborhood Representative position supports community development and provides an upper-division student presence. Neighborhood Representatives contribute to the development of a community of scholars in their respective buildings through assisting with the personal development of residents, promoting and supporting an inclusive environment where differences are thoughtfully explored, and working collaboratively to build community. Additionally, NRs are expected to know and uphold University policies and community standards, work collaboratively to build community, serve as positive role models, and encourage responsible citizenship.
Senior Staff: Assistant Resident Directors (ARDs) & Assistant Area Coordinators (AACs)
Assistant Resident Directors (ARDs) and Assistant Area Coordinators (AACs) are live-in student staff leaders who form part of the Residence Life Senior Staff under the Office of Residence Life. As a member of the Leadership Team in each community, Senior Staff assist in overall building operations and serve as a resource for residential students and staff. They supervise service desk operations within the communities, advise Leadership Councils, and support the safety and security of on-campus residents by serving in an on-call duty rotation.
Desk Assistants (DAs)
Desk Assistants (DAs) work at the Service Desks in each community under the Office of Residence Life. DAs are often the first representative of the residence hall, the department, and Santa Clara University. DAs maintain a working knowledge of campus resources to properly refer and resource residents, guests, and visitors. They also receive and disseminate information to the community. Finally, DAs assist residents with equipment rentals.
The DA selection process typically occurs in the Spring Quarter.
Leadership Council (LC)
Leadership Council (LC) is an organization within each community that allows residents to shape the culture of their RLC. It is an excellent way to get involved and play an active role in the RLC. The LC plans educational and social events to help create a well-connected community. LC members represent and express the ideas and opinions of their fellow residents to the community leadership team and staff. The LC is an excellent way to develop leadership skills, connect with others, and build community in the RLC. Contact the Resident Director for your RLC for more information.
Housing & Conference Services Student Staff Positions
The Housing & Conference Services Office offers a number of student positions, which are also described below. These positions contribute to the overall function of our office and are vital to our success.
- Applications Available: January 6, 2020 Application link will be available in January
- Application due: February 27 at 11:59pm
- Individual Interview Process: March 30 and April 3
- Offer emails sent: April 17, 2020
Summer 2020 Housing & Conference Services Student Staff Selection Process
The Office of Housing & Conferences Services is hiring for Summer 2020! Learn about the application process and timeline to join our team!
Business Services Specialist (BSS)
The Business Services Specialist (BSS) position within the Offices of Housing & Residence Life (HRL) supports the staff within the offices as well as students, parents, faculty, and staff. This position provides opportunities for students to create a welcoming environment for all constituents that interact and engage with the office. BSS’s need to approach tasks as critical thinkers, creative problem solvers, and responsible leaders. Additionally, BSS’s are expected to maintain accurate records, complete computer data entry tasks, assist with room selection & assignments, organize filing systems, speak confidently & comfortably, and collaborate with other HRL staff.
Building Operations Specialists (BOS)
The Housing Building Operations Specialist provides support to the housing building operations & conference services staff, which includes administrative and facility related tasks. Administrative tasks include managing student lockouts, tracking lock changes, inputting computer data, and various auditing of keys and programming systems. Facility related tasks include completing housing building walks and room condition inspections to identify charges and general work orders, preparing halls for student check in and out in relation with conference services, and auditing electronic and keyed locks. Other responsibilities include completing inventory checks, assisting with furniture moves and reconfigurations, and general receptionist/clerical duties, such as filing. Assistance in coverage of service desks will be expected during high traffic times.
Community Assistant (CAs) Summer Position
The summer Community Assistants (CAs) are collectively responsible for all summer residents (approximately 100-200 students total) who reside on campus within the housing summer residence halls. Community Assistants contribute to the greater mission of Santa Clara University by helping to build an inclusive community and by caring for each individual in the residence hall. Specific responsibilities of the position include but are not limited to: performing resident check-ins and check-outs, communicating maintenance requests, enforcing the Student Conduct Code, providing programming & events, as well as general administration of University residence hall procedures. Additionally, this position requires that students work well under pressure and have well developed interpersonal communication skills.
Conference Services Representatives (CSRs)
The Conference Services Representative (CSR) position is responsible for supporting customer service success by ensuring that University guests have a comfortable, positive, and safe experience on campus. Responsibilities of the position include providing support to program organizers & attendees in check-in and check-out of campus housing, preparing meeting and residential facilities per program needs – this includes bed making, furniture relocation (lifting up to 40 lbs.), effectively working with University departments to arrange for support services (i.e., Benson Operations, Campus Safety, Dining), and consistently demonstrating sound customer service skills – patience, helpfulness, positive attitude, & knowledgeable.
Conference Guest Specialist (CGS)
The Conference Guest Specialist (CGS) position within the Housing & Conference Services office serves as a primary point of contact for guests at the Conference Services Guest. The CGS creates a welcoming environment for all guests through friendly and solution-oriented service. CGS is responsible for executing daily office tasks, responding to guest questions and concerns, answering guest services phone, the check-in/check-out of overnight guests and providing quality customer service while assisting with various administrative tasks. CGS will be trained in operational responsibilities of the Conference Services Representative.