SafeConnect - Common Issues
SafeConnect - Common Issues
Instructions for getting your device connected to one of SCU's wireless networks can be found here: Connecting to Campus Wireless Network
If you are not able to successfully use SafeConnect to get online, please look for your type of device on this page for known client issues and recommended actions to address them.
Please try the suggestions below. If you continue to experience SafeConnect issues, please contact the Technology Help Desk at x5700 or drop by the desk on the 1st Floor of the Harrington Commons.
When I join an SCU wireless network and try browsing, I get a window that says there is a certificate error and cannot get passed that.
We have noticed on some phones running version 5 - "Lollipop" - cannot trust the SafeConnect site correctly. You can add the needed file by downloading it and installing on your phone.
Open a browser and goto http://download.scu.edu/comodo. Click on the top link to download it locally to your phone.
Once downloaded, your phone will automatically attempt to install the certificate and prompt you for a name for the certificate. If it is not pre-populated, please name it "comodo-rsa-1."
You may be prompted to change your lock settings if you only use a swipe. Please click Settings to setup one of the allowed lock types to complete the certificate install.
You may see security prompts like the samples above after installing the certificate. They are precautionary and acceptable.
Once they are installed, open your mobile browser and goto safeconnect.scu.edu.
If you still receive a certificate issue for SafeConnect, please repeat steps 1-5 for the 2nd link for the certificate download.
No issues have been reported when following the instructions (found at Connecting to Campus Wireless Network) to setup an iPhone/iPad.
I cannot get to the SafeConnect login page but was able to join a wireless network. What can I try to do?
Sometimes your browser history can affect how safeconnect works. You can try deleting your cache and re-opening the browser. Please keep in mind that this will remove your list of sites visited that are not bookmarked. This is a common practice for other services as well such as eCampus when you are having login issues. Please see this page and select your browser or device type for directions on how to do this: Deleting Browser Cache and History for eCampus
When I try to get back to the SafeConnect login page, I get a page with a red X saying the site is not trusted.
You may need to help your machine know to trust SafeConnect. This can be done by adding a few files to your machine.
Please goto http://download.scu.edu/comodo and click on each of the 2 files listed to download locally to your machine.
Goto your local Downloads folder. First open the file ending in "1." Then, open the file ending in "2." If you are prompted your password, please enter the password you use to log onto your machine.
Close your browser, and re-open it. In the address bar, type "https://safeconnect.scu.edu" without quotes and hit Enter.
I'm still getting an error after installing those files. What else can i try?
You may need to manually tell your machine to accept the one of the certificates added.
Goto the Spotlight magnifying glass in the upper-right hand corner of your screen, type "Keychain Access," and hit Enter.
In the window that opens up, make sure that any line beginning with "COMODO" does not have a red X next to it. If one does, left-click (or press the Alt/Option key while right-clicking) to bring up a the Options menu.
Select "Get Info." In the window that pops up, click on the arrow next to the left of the word "Trust" and change the first drop-down to "Always Trust."
Enter your login password when prompted.
Repeat steps 2 through 4 for any "COMODO" line with a red X.
Re-open the browser of your choice, enter "https://safeconnect.scu" without quotes as the URL, and hit Enter to get to the login page.
I have Windows 8/10 and I keep getting a warning that my anti-virus is not running even though I don't have one installed. What do I do?
Please install Sophos AntiVirus to protect your machine properly. It is available here: https://download.scu.edu/GetAntiVirus. You will get prompted to login with your Gmail credentials.